Return & Refund Policy – zunee.shop

At ZUNEE SHOP, customer satisfaction is our priority.

We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy according to the terms below.

30-Day Return Policy

We provide a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return requests submitted after 30 days from the delivery date may not be accepted, except for product quality issues.

Return Eligibility

To qualify for a return:

The item must be unused and in the same condition that you received it.
The item must include original tags (if applicable).
The item must be in the original packaging.
You must provide a receipt or proof of purchase.
You must provide relevant information or photos when requested.

How To Request A Return

To start a return, please contact our customer service team:

Email:
services@zunee.shop

Please include:

Order number
Customer name
Reason for return
Photos or videos of the product (if applicable)

Our team will review your request and provide return instructions.

Return address information will be provided by our customer service team after your return request has been approved.

Please do not send products back without contacting us first.

Return Shipping Costs

Returns Due To Product Issues

If the product is damaged, defective, incorrect, or has a confirmed quality issue, ZUNEE SHOP will be responsible for the return shipping costs.

Returns Due To Customer Reasons

For returns caused by personal reasons, including:

Change of mind
Ordered the wrong product
Incorrect size or model selected
No longer needed

the customer will be responsible for the return shipping costs.

Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

After the refund is issued, the actual time for the funds to appear in your account depends on your bank or payment provider.

Typically, refunds may take:

7-15 business days

or may appear on your next billing statement, depending on your card issuer’s processing schedule.

For specific refund arrival times, please contact your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

Please provide:

Order number
Photos or videos showing the issue
Description of the problem

We will review the situation and provide an appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you need a different product, size, or model, we recommend:

Requesting a return for your original order.
Returning the item according to our return instructions.
Placing a new order for the desired product.

This allows us to process your request faster and ensures you receive the correct item as soon as possible.

Contact Us

For return and refund questions, please contact us: